Help & support

Real people reply — usually within a day.

Use Keppia for your business?

Every reply stays in one thread — and comes to your email and the Keppia app too.

Open a ticket
In the app: Me → Help & support
Can’t sign in?

Signed up with Google or Apple? You can set a password the same way.

Reset your passwordStill stuck? Send us a message
Booked with a business that uses Keppia?

To reschedule or cancel, use the link in your confirmation email. For anything else about your booking or a payment, contact the business directly — they run their own bookings and payments.

Send us a message

Not signed up yet, can’t sign in, or writing about a partnership or press? We’ll reply by email.

Already use Keppia? Tickets are faster — sign in to open one.

Common questions

Create a free account on the web or in the Keppia app, add your services and hours, and share your booking link or QR code. Core is free — no card needed.

Keppia is for businesses in Canada and the United States. Card payments, deposits and Tap to Pay on iPhone need a business and bank account in one of those two countries — you can sign up from elsewhere, but those features won’t work for you.

On your booking page, keppia.com/book/your-name. Share the link anywhere or print your QR code. Clients don’t need an account.

Set up your payment account in Keppia. It’s powered by Stripe, which verifies your identity. Then you can take Tap to Pay on iPhone, QR code payments, deposits and card-on-file charges.

Core is free, with a 1.5% platform fee on card payments. Max is $49/month with a 0% platform fee, plus analytics. Stripe’s standard processing fees apply on both. Cash is never charged.

30 days, once per account. A card is required to start it. Cancel before it ends and you stay on Core — your data stays.

Yes. Upgrade to Max whenever it saves you money. If you go back to Core, Max stays on until the end of the period you’ve paid for.

All you need is your iPhone and the Keppia app. No extra hardware needed. You’ll also set up your payment account (Stripe) in Keppia. Terms apply.

Card payments go to your own Stripe account and are paid out to your bank on your Stripe payout schedule. You can follow every payout in Keppia.

No. They book from your link, and returning clients are recognized automatically by phone or email. They can reschedule or cancel from the link in their confirmation email — within your rules.

In the Keppia app: Me → your store → Delete account. Your account is paused for 30 days — sign in to restore it — then it’s permanently deleted. You can also open a ticket and we’ll help.